Russia is a vast and sparsely populated country with only 9 people per square kilometer, which brings Haier Russia Service team great challenges to provide door-to-door services.

How to quickly respond to the service demand and provide efficient service for local users?

Haier Russia Service Team exchanged with Qingdao HQ Service Team, and finally decided to establish mobiles service stations in Russia. As regards the selection of service partners, vehicle, VI, etc., the local service team has formulated detailed standards and made full preparations.

Since the operation of the mobiles service stations, Vitaly, the Operation Manager has put forward the 1-2-3 service concept, namely, 100% customer satisfaction, 2-hour response, 3-day order closing), ensuring the efficient services for users.